Research Methods » Service design

Prototype Barnet

Research Methods — Fri, 22 Jul 2011 19:53:17 +0000

Prototype Barnet_Animation from thinkpublic on Vimeo.

Experience and Service Design All Look Same

Research Methods — Sun, 29 Aug 2010 08:41:58 +0000

Jodi Forlizzi has written an article All Look Same? A Comparison of Experience Design and Service Design in Interactions.

Service design

Research Methods — Wed, 21 Apr 2010 07:37:56 +0000

As we know in the UK the ‘service sector’ is a major driver of the economy and ‘service design’ is becoming increasingly important. Here are a couple of excellent resources on service design.

Choosenick! and Redjotter.

Service Design

Research Methods — Tue, 16 Mar 2010 07:10:26 +0000

The Guardian has written an wide ranging piece on service design.

A brief guide to service design

Research Methods — Tue, 09 Mar 2010 10:14:02 +0000

A brief guide to service design by Nick Marsh and Paul Thurston (via 90 percent of everything – definitely worth having a look at this site).

A Brief Guide to Service Design (UX Brighton) by Paul Thurston & Nick Marsh

View more presentations from Harry Brignull.

Service design research

Research Methods — Thu, 11 Feb 2010 19:16:10 +0000

A great resource at howardesign.com providing a list of articles and books on service design stretching back some 30 years.