Short talk by Eric Schaffer founder of Human Factors International. I like this…

Very interesting – seeing with Sound (sensory substitution for the blind).

Very interesting presentation by Amir Dotan from Lab49 exploring UX design in the financial services sector.

Excellent resource from IDEO – their Human Centred Design Toolkit which is downloadable.  ”IDEO, in collaboration with nonprofit groups ICRW and Heifer International, developed the HCD Toolkit to help international staff and volunteers understand a community’s needs in new ways, find innovative solutions to meet those needs, and deliver solutions with financial sustainability in mind.”  Source IDEO.

A sketch from Tom Hulme’s How Technology is Changing Design from Eva-Lotta Lamm

The New York Times has a short article on the role that customers, in this case 15 and 16 years, can play in the development process, by placing them within the company itself as ‘interns’. Turning Customers into Creators.

Definitely worth a look – Zach Klien’s one hour rework of Delta’s Sky Club portal. Simplicity at its best!

Jodi Forlizzi has written an article All Look Same? A Comparison of Experience Design and Service Design in Interactions.

The BBC set out how they carried out their user research: “We began our research with a literature review and then performed a competitor analysis to identify our strengths, weaknesses and opportunities This was followed-up with a series of in-depth interviews, surveys, card sorts and diary studies; and finally usability testing on early paper prototypes and high-fidelity prototypes” (source: BBC). They go on to mention an ‘onion skinning’ exercise that is based upon visual recognition memory. Definitely worth a read.